No confirmation email

[Dd0001]

I’ve been charged for a device on pay monthly but not received a confirmation email. When I tried to pay it said payment failed but it’s took it out my account??? 

[Cleoriff · Accepted solution]

Hi @Dd0001 

You really need to speak to the sales team, you can call them on 0800 081 0255

Or speak to them on social media

On Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)