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No comformation email?

Anonymous
Not applicable

I ordered my phone yesterday afternoon for next day delivery, had the 02 refresh email but no comformation email?
What time are  phones delivered up till, as it's meant to be today but its 3 now and ive had no dispatched email!
thanks

Megan

9 REPLIES 9

MI5
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You'd be wise to call 202 to check your order status.
Some depots deliver upto 8.00pm whilst others are 10.00pm
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Anonymous
Not applicable
Hi and welcome to the forum.

Here is the official info http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

Check in any spam inbox folder too.

Anonymous
Not applicable

thanks guys!

 

It doesn't show up on my 02 so I can't track it that way

Anonymous
Not applicable
Ok.

customer services hopefully will be able to provide more info n

jonsie
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MI5
Level 94: Supreme
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That's why I said to call CS before...
You need to find out what's happened and what the status is - Without the email only CS can tell by looking at your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Anonymous
Not applicable
Have you received a text from ukmail with a estimated time of delivery?

Anonymous
Not applicable
Did your phone arrive the next day? I spoke ti cs and all they told me is i will get an email when it has been dispatched!

jonsie
Level 94: Supreme
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