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Anonymous
Posts: 0

No comformation email?

I ordered my phone yesterday afternoon for next day delivery, had the 02 refresh email but no comformation email?
What time are  phones delivered up till, as it's meant to be today but its 3 now and ive had no dispatched email!
thanks

Megan

Posts: 117,655
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: No comformation email?

You'd be wise to call 202 to check your order status.
Some depots deliver upto 8.00pm whilst others are 10.00pm
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: No comformation email?

Hi and welcome to the forum.

Here is the official info http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

Check in any spam inbox folder too.
Anonymous
Posts: 0

Re: No comformation email?

thanks guys!

 

It doesn't show up on my 02 so I can't track it that way

Anonymous
Posts: 0

Re: No comformation email?

Ok.

customer services hopefully will be able to provide more info n
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: No comformation email?

Posts: 117,655
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: No comformation email?

That's why I said to call CS before...
You need to find out what's happened and what the status is - Without the email only CS can tell by looking at your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: No comformation email?

Have you received a text from ukmail with a estimated time of delivery?
Anonymous
Posts: 0

Re: No comformation email?

Did your phone arrive the next day? I spoke ti cs and all they told me is i will get an email when it has been dispatched!
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: No comformation email?