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No comformation email?

Anonymous
Not applicable

on ‎03-10-2014 15:08

on ‎03-10-2014 15:08

I ordered my phone yesterday afternoon for next day delivery, had the 02 refresh email but no comformation email?
What time are  phones delivered up till, as it's meant to be today but its 3 now and ive had no dispatched email!
thanks

Megan

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MI5
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on ‎03-10-2014 15:24

on ‎03-10-2014 15:24

You'd be wise to call 202 to check your order status.
Some depots deliver upto 8.00pm whilst others are 10.00pm
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎03-10-2014 15:30

on ‎03-10-2014 15:30

Hi and welcome to the forum.

Here is the official info http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

Check in any spam inbox folder too.
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Anonymous
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In response to Anonymous

on ‎03-10-2014 15:45

on ‎03-10-2014 15:45

thanks guys!

 

It doesn't show up on my 02 so I can't track it that way

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Anonymous
Not applicable

on ‎03-10-2014 16:12

on ‎03-10-2014 16:12

Ok.

customer services hopefully will be able to provide more info n
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jonsie
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on ‎03-10-2014 16:16

on ‎03-10-2014 16:16

You will receive tracking details when the phone is despatched.

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎03-10-2014 16:44

on ‎03-10-2014 16:44

That's why I said to call CS before...
You need to find out what's happened and what the status is - Without the email only CS can tell by looking at your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable

on ‎03-10-2014 18:05

on ‎03-10-2014 18:05

Have you received a text from ukmail with a estimated time of delivery?
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Anonymous
Not applicable

on ‎04-10-2014 09:13

on ‎04-10-2014 09:13

Did your phone arrive the next day? I spoke ti cs and all they told me is i will get an email when it has been dispatched!
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jonsie
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on ‎04-10-2014 10:33

on ‎04-10-2014 10:33

Yes that's normal...

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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