No cell phone service in SO53 5QB area

[Anonymous]

Does anyone know how long this will go on for?  I think I am on day 10 of no service at home and it's driving me mad. 

[Anonymous]

I don't think that the status can be trusted as this is the result from my postcode search but I have no signal at home and haven't had since 2nd October.

Live results for SO53 4

• 

  Our network is currently working fine

  If we're doing work on the phone masts near you we'll tell you about it here.

  Updated 19:00 (refreshed hourly). Recent faults might not show yet.

• 

  Normal coverage for Voice, Text and Email (2G)

  Good indoors and outdoors.
• 

  Normal coverage for Mobile Internet (3G)

  Good indoors and outdoors. Good for mobile broadband.
• 

  Normal coverage for Mobile Internet (3G900)

  Good indoors and outdoors. Good for mobile broadband

  However at work I have a full signal and this is the result from the mast for that postcode

  Live results for SO53 5, Eastleigh, Hants

  • 

    Sorry a phone mast close to you isn't working

    This means you might experience problems making calls, using the internet, or sending/receiving emails in this area.

    Updated 19:00 (refreshed hourly). Recent faults might not show yet.

• 

  Normal coverage for Voice, Text and Email (2G)

  Good indoors and outdoors.
• 

  Normal coverage for Mobile Internet (3G)

  Good indoors and outdoors. Good for mobile broadband.
• 

  Normal coverage for Mobile Internet (3G900

[perksie]

Not surprising if the mast is down, I see nothing wrong with that page.

At least you know they're working on it.

[Anonymous]

"At least you know they're working on it."

I don't see that anywhere on the page. This has been going on for weeks. I've gone from full signal at home to no signal. I'm paying for a service that I'm not receiving.
I'd be a bit happier if they gave some idea of when it might be fixed.

[perksie]

---

@Anonymous wrote:
"At least you know they're working on it."

I don't see that anywhere on the page. This has been going on for weeks. I've gone from full signal at home to no signal. I'm paying for a service that I'm not receiving.
I'd be a bit happier if they gave some idea of when it might be fixed.

---

If it's reported there you can assume it's being repaired.

You cannot get a time to fix quoted unfortunately.

[Anonymous]

I agree with you, have just had another response, possibly to the letter I wrote:

Obviously the couldnt reach me, my phone has no service!  Please note towards the end of the email that he will apply the necessary credit to the three accounts in our household.  Probably worth writing a letter as I did.

Hello Sarah

I'm really sorry you're unable to use our services.

We tried calling you but couldn't reach you.

We're currently having a network issue in your area (SO535QB). This is 
the reason you and the other 2 members in your house aren't able to use 
our services.

Our engineers are working on the masts at the highest priority. But 
unfortunately, we've no timescales for when it'll be fixed.

I'm really sorry that you didn't receive the call back promised to you. 
It might be possible that they'd have tried calling you but couldn't 
reach you due to the outage.

I understand that it's quite important to have the services up and 
running. I can assure you that we're continually working hard to provide
consistent services to our customers.

Just to say sorry for the trouble you're facing due to the masts, I'll 
apply the necessary credit to your account. So, please let us know when 
you're able to use them in your area.

I really appreciate your understanding and patience with this matter.

Kind Regards

Ningshen Wungreihor
Telefónica UK Limited
Customer Relations Executive

*********************************************************************************
Dear O2 Customer, Please note that this is an unmonitored email account and we 
will not be able to respond to your query. If you have a query about your 
service please visit www.o2.co.uk/help or email us at mailto:mycare@o2mail.co.uk 
where it will receive our attention. 
Regards, O2 Customer Care 
This communication is from Telefonica UK Limited. Registered office: 260 Bath 
Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 
778 6037
*********************************************************************************

[Anonymous]

Yes, I have had a response.  Tried to copy and paste it into previous reply but not sure it worked.I wrote a letter to them at:

Telefonica UK Limited Correspondence Department

PO BOX 694

Winchester

SO23 5AP

Not sure if the email I received was in response to that or another complaint regarding lack of signal, I have sent many to various places!!

Hello Sarah

I'm really sorry you're unable to use our services.

We tried calling you but couldn't reach you.

We're currently having a network issue in your area (SO535QB). This is 
the reason you and the other 2 members in your house aren't able to use 
our services.

Our engineers are working on the masts at the highest priority. But 
unfortunately, we've no timescales for when it'll be fixed.

I'm really sorry that you didn't receive the call back promised to you. 
It might be possible that they'd have tried calling you but couldn't 
reach you due to the outage.

I understand that it's quite important to have the services up and 
running. I can assure you that we're continually working hard to provide
consistent services to our customers.

Just to say sorry for the trouble you're facing due to the masts, I'll 
apply the necessary credit to your account. So, please let us know when 
you're able to use them in your area.

I really appreciate your understanding and patience with this matter.

Kind Regards

Ningshen Wungreihor
Telefónica UK Limited
Customer Relations Executive

*********************************************************************************
Dear O2 Customer, Please note that this is an unmonitored email account and we 
will not be able to respond to your query. If you have a query about your 
service please visit www.o2.co.uk/help or email us at mailto:mycare@o2mail.co.uk 
where it will receive our attention. 
Regards, O2 Customer Care 
This communication is from Telefonica UK Limited. Registered office: 260 Bath 
Road, Slough SL1 4DX. Registered in England and Wales: 1743099. VAT number: GB 
778 6037
*********************************************************************************

[Anonymous]

The frustration we are all feeling is that there has been no cover since 2.10.12, almost 3 weeks now.  It's all very well going onto the site that says there is a problem with your mast and someone is working on it, but no time frame is given.  The other really annoying thing is that it doesnt seem possible to phone someone on a telephone number and have a proper answer to the problem.  Each person you speak to (if you are lucky enough to do that) gives a different answer.  I am going to be asking for a whole month back if we are still off signal at the beginning of November.

[Anonymous]

No doubt there'll be an "expert" along shortly, to tell us that O2 don't give compensation for network issues!

[Anonymous]

I have no network in the co15 2jt area went on o2 web chat. network is find o2 told me but still can't make call, text or G3 network.

[jonsie]

---

@Anonymous wrote:
I have no network in the co15 2jt area went on o2 web chat. network is find o2 told me but still can't make call, text or G3 network.

---

Live results for CO15 2JT

• 

  Sorry a phone mast close to you isn't working

  This means you might experience problems making calls, using the internet, or sending/receiving emails in this area.

  Updated 18:00 (refreshed hourly). Recent faults might not show yet.

• 

  Normal coverage for Voice, Text and Email (2G)

  Good outdoors. Variable indoors.
• 

  Normal coverage for Mobile Internet (3G)

  Variable outdoors. Variable indoors. Not good for mobile broadband.
• 

  Normal coverage for Mobile Internet (3G900)

  Variable outdoors. Variable indoors. Not good for mobile broadband.