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No calls from other networks and no sms

FSP
Level 1: Joiner
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Any help appreciated, I cannot receive calls from other networks and no sms at all. No resolution from o2 yet, been 3 days. Anyone that calls me has the ‘your number cannot be recognised’ message. 

I moved over from  VOXI around a month ago, the first two and half week I had the same problem. Only one week of working properly and now the same issue. Tried everything o2 suggested but no luck.

 

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Enlli
Level 68: Extraordinaire
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I'll tag one of our forum advisors to see if they can help

@O2Emma can you help @FSP 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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O2Emma
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Hi @Enlli I will pick this up thanks.

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O2Emma
Former Staff
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Hi @FSP I will send you a private message to look into it for you.

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