No calls abroad in Portugal

[Pedro7]

I’m a new costumer on 02, and is first time I use my 02 service aboard in Portugal (madeira) and I Cannot make NO calls to uk numbers and all so to português numbers and the roaming is ON.

CALL FAIL, CALL FAIL 😡😡😡

and the crazy thing the internet is working same times on 4g and 5g. 
but no CALLS 😡😡😡

I call costumers service form different mobile device and I have be told to reset network settings and reset network service and all so I have be told by the costumers service there are remove the roaming bar, and still NOT WORKING. 
And I was told I need to wait 5 to 7 working days for the network engineer to call me 🤔.  
THIS IS A JOKE. 
Looking forward to leaving O2, wen I will be back to Uk 

[Bambino]

@Pedro7 You can try reaching O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

If you decide to leave when you return, see this guide: Cancelling your contract - An updated guide - O2 Community

Be aware that if you're past the 14 day cooling off period you can't just walk away.

[Enlli]

You posted in Pay Monthly. Is this a contract phone or one of the PAYG options like a Rolling plan or Big Bundle?

[Pedro7]

You Bambino, think 🤔 if your answer is the right solution for me as a customer? You give me many options to contact 02 you cannot get my problems sorted.

But you already check I’m o2 costumer more than 14 days 🤔 . 
Stranger !!!

When you Reply that what do you think, 
You’re ready get my problem sorted??? 

[pgn]

@Pedro7 - this is a support forum made up of customers, like yourself - nobody from O2 will see your query here, so please follow @Bambino's advice above and reach out to O2 via any of the ways mentioned.  I find using X to send O2 a Direct Message, and keep poking them now and then on the same DM thread, works reasonably well.

All O2 presence on social media is served by the same team, so pick one platform and stick with that one for best chance of success, is my advice.

The link to O2's DM on X is here - 

• X (formerly known as Twitter) – DM

[Cleoriff]

---

@Pedro7 wrote:

You Bambino, think 🤔 if your answer is the right solution for me as a customer? You give me many options to contact 02 you cannot get my problems sorted.

But you already check I’m o2 costumer more than 14 days 🤔 . 
Stranger !!!

When you Reply that what do you think, 
You’re ready get my problem sorted??? 

---

Not sure what you think can be gained by being rude to another customer.

No-one here works for O2 so we can only advise on how to contact them.

Perhaps take the advice offered and stop being rude!!

[MI5]

Berk

[jonsie]

I can think of a few choice words but as it's Christmas....