No calls abroad in Portugal

[Pedro7]

I’m a new costumer on 02, and is first time I use my 02 service aboard in Portugal (madeira) and I Cannot make NO calls to uk numbers and all so to português numbers and the roaming is ON.

CALL FAIL, CALL FAIL 😡😡😡

and the crazy thing the internet is working same times on 4g and 5g. 
but no CALLS 😡😡😡

I call costumers service form different mobile device and I have be told to reset network settings and reset network service and all so I have be told by the costumers service there are remove the roaming bar, and still NOT WORKING. 
And I was told I need to wait 5 to 7 working days for the network engineer to call me 🤔.  
THIS IS A JOKE. 
Looking forward to leaving O2, wen I will be back to Uk 

[Bambino]

@Pedro7 You can try reaching O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

If you decide to leave when you return, see this guide: Cancelling your contract - An updated guide - O2 Community

Be aware that if you're past the 14 day cooling off period you can't just walk away.