Solved: No address or post code on my latest bill

Anonymous · ‎11-03-2015

My cash back from Mobiles.co.uk has been declined because I can no longer extract a copy of my o2 bill that shows my address and postcode. I did not have this problem last November, the last "proof" bill I had to send them.

Anyone else had this problem?

Why have o2 changed the bill to something that is unacceptable to a major outlet (Mobiles.co.uk is a trading name of Carphone Warehouse)

Does anyone know what o2 are doing to correct this issue?

jonsie · ‎11-03-2015

View latest bill, view detailed charges, scroll to download and print latest bill.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎11-03-2015

The pdf download bill is unchanged. It still has address and postcode. I'm not sure it would be a bill otherwise?

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎11-03-2015

Exactly. No change to the downloaded bill once you get to it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-03-2015

View latest bill, view detailed charges, scroll to download and print latest bill.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

No address or post code on my latest bill

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