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No address or post code on my latest bill

Anonymous
Not applicable

My cash back from Mobiles.co.uk has been declined because I can no longer extract a copy of my o2 bill that shows my address and postcode.  I did not have this problem last November, the last "proof" bill I had to send them.

 

Anyone else had this problem?

 

Why have o2 changed the bill to something that is unacceptable to a major outlet (Mobiles.co.uk is a trading name of Carphone Warehouse)

 

Does anyone know what o2 are doing to correct this issue?

 

 

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jonsie
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jonsie
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The pdf download bill is unchanged. It still has address and postcode. I'm not sure it would be a bill otherwise?

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MI5
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Exactly. No change to the downloaded bill once you get to it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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View latest bill, view detailed charges, scroll to download and print latest bill.

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