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Level 1: Joiner
Posts: 2
Registered: ‎14-01-2019
Accepted Solution

No active network

New o2 customer bought phone and sim that arrived today. The phone does not pick up the o2 network and I can not send texts or calls. I have been passed from pillar to post. No one can help me or give me my new phone no. I can not access my email as it says no products found.
Level 1: Joiner
Posts: 2
Registered: ‎14-01-2019

Re: No active network

Apparently my account has not been activated but none can activated it at o2. Now I will be paying a monthly phone bill that does not work
Posts: 87,589
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: No active network

[ Edited ]

@Sheryl call customer service http://www.o2.co.uk/contactus

You need to activate your sim.

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,371
Registered: ‎31-03-2010

Re: No active network

@Sheryl You can call O2 customer service for free from any phone on 0800 032 1402

I DO NOT WORK FOR O2