No Sim Number and no network

[Kayn]

Today I received my Experia Pro I with O2 sim card, but now is nearly 12 hours do not know my sim / telephone number, neither can connect to O2 network, even my O2 can not recognise my account and when I log to my O2 account, it is just blank saying '' you have no product and no services''.

Any help will be appreciated.

[Cleoriff]

@KaynUse your old O2 sim or do a sim swap Guide: Sim Swap: a mini guide 2017 update 

[MI5 · Accepted solution]

@Kayn 

If you're brand new to O2 you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[Kayn]

Sorry I do not have old O2 sim, as I am a new customer, very bad experience joining O2