on 28-02-2014 14:40
on 28-02-2014 14:40
Several times this week I have had no signal in my area IP32 - this is not normal I have always had a great signal. Today it is work and also I have had 'No Service' today too.
Anyone else in this area having the same problem?? Do you know why?
Thanks
Solved! Go to Solution.
on 28-02-2014 14:44
on 28-02-2014 14:44
28-02-2014 14:47 - edited 28-02-2014 14:47
Hi @Anonymous
Welcome to the o2 Community Forum,
Go though these bullet points in this thread.
They may help.
on 28-02-2014 14:57
Thanks I checked that earlier and it didn't show any problems, However it is doing so now. Thanks
on 28-02-2014 14:59
That is very useful thank you.
The status is now showing there is a phone mast not working in this area.
However I have cleaned up my Sim too. That is always a useful thing to know.
Many thanks for your help
on 28-02-2014 15:03
Hi,
You're welcome.
Once the mast is showing as good then turn your phone off and on to help reset the connection.
on 28-02-2014 17:40
on 28-02-2014 17:40
Hi i have had the same problem in the BD20 AND BD22 area since december. O2 have been fobbing me off ever since. Said it was my Phone so got a new phone problem still there. Then was told it was a mast that was down. This was down on the 12th Jan, till mid Feb when i was told there was 2 masts down. Then i was told by o2 that the coverage was rubbish in the area anyway. It was ok till December 2013. Then i was told it was my sim card, so sent a new sim card, rang up to activate it and was told this would not resolve the problem, Which it has resoled the calls and texts i was not getting. Internet is still iffy. Seems o2 dosen't care about the customers just want the money off you. I was luck as i got two months contract back. That doesn't help all the calls and texts i missed at work.
on 28-02-2014 17:43
@Anonymous wrote:Hi i have had the same problem in the BD20 AND BD22 area since december. O2 have been fobbing me off ever since. Said it was my Phone so got a new phone problem still there. Then was told it was a mast that was down. This was down on the 12th Jan, till mid Feb when i was told there was 2 masts down. Then i was told by o2 that the coverage was rubbish in the area anyway. It was ok till December 2013. Then i was told it was my sim card, so sent a new sim card, rang up to activate it and was told this would not resolve the problem, Which it has resoled the calls and texts i was not getting. Internet is still iffy. Seems o2 dosen't care about the customers just want the money off you. I was luck as i got two months contract back. That doesn't help all the calls and texts i missed at work.
Hopefully the Network upgrades that are currently being carried out will improve your situation.
http://www.o2.co.uk/connectivity/network-coverage/the-next-big-thing
I did have intermittent signal for around 2-3 weeks so i understand your frustration.