on 14-11-2008 19:50
Go to the 02 home page, click on Contact 02 at the bottom, and take ya pick from the options there.
I think I'd be phoning as well, because like letters, e-mails can sometimes get 'lost'
Lets know how ya get on.
O2 reads and replies to all emails and letters that are received.
If you haven't received a reply from O2, its because they haven't received your letter/email.