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Level 1: Joiner
Posts: 2
Registered: ‎12-05-2013
Accepted Solution

No Signal - O2 Status Checker Disagrees

Still a continuing problem in Paddock Wood, Kent with no signal from the local transmitter mast. I know it’s being upgraded having had the notice that it would go off intermittently in the last few days as work was being carried out.

 

There is NO O2 signal in Paddock Wood.

 

Using “Network Cell Info Lite” confirms no signal, just the occasional weak and unusable signal from Marden at less than -110dBm.

 

Frustratingly the O2 Status checker maintains that the transmission in Paddock Wood is working fine but that is not the case. It then contradicts itself by saying that “We should have the mast working again by xx:xx” (that being the current time).

 

If I go to Tonbridge or Tunbridge Wells as I did yesterday I get a perfect signal.

 

It is therefore not the SIM or the phone, but just to double check putting the SIM into another phone gives identical results.

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Registered: ‎13-08-2008

Re: No Signal - O2 Status Checker Disagrees

If being upgraded then it will be up and down use to o2 my network app and raise a fault through the app it will update when mast back online etc 

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Registered: ‎04-04-2012

Re: No Signal - O2 Status Checker Disagrees

@Freddo 

Just for info, when our local mast was upgraded to 4g the signal was on and off for around 3 weeks in total.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎12-05-2013

Re: No Signal - O2 Status Checker Disagrees

Thanks M15. And this upgrade is to 5G!

 

A problem that the O2 Status Checker can't be trusted.

 

Have installed the O2 My Network App - it's still looking for a signal.

 

Network Cell Info Lite can see signals at less than -110Db (unusable).

 

I guess the difference is the threshold used, i.e. My Network is only looking for a usable signal.

 

 

Posts: 16,393
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Registered: ‎13-08-2008

Re: No Signal - O2 Status Checker Disagrees

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iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services