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on 19-02-2019 21:53
I haven’t had any service today (cell and data) in Central and East London. I’ve tried restarting my phone but I still get “no service”. I’ve made no changes to my phone or plan.
Anyone else had issues with their service?
Best,
W
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on 19-02-2019 23:07
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on 19-02-2019 22:13
@wpmk you can check for network issues here http://status.o2.co.uk/
Some other things to check also https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
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on 19-02-2019 22:25
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on 19-02-2019 22:25
https://www.o2.co.uk/apps/my-network
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on 19-02-2019 22:40
It doesn’t seem like there are service outages in my area, nor do I see messages of the same issue when I check Twitter.
I’ve tried the troubleshooting steps like the usual restarting phone and checking carrier settings.
I also tried the sim in my old phone and it seemed to get signal.
Could this be seen as a fault with my current phone or some sort of issue with my sim being used with this device?
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on 19-02-2019 22:46
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on 19-02-2019 22:46
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on 19-02-2019 23:00
I pay my bill by direct debit so it shouldn’t be an issue with payment.
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on 19-02-2019 23:03
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on 19-02-2019 23:07
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on 20-02-2019 00:24
I paid for a CheckMEND report and turns out it got blacklisted.
I got the device from CeX who provide a 24 month warranty on all purchases. As my order is past 6 months old I should be able to get my iPhone 7 replaced or refunded at the current value.
Ordered a new phone from O2.
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on 20-02-2019 06:19
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on 20-02-2019 06:19
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

