No Limit Games - charged without my consent

[Anonymous]

I received a text saying I have subscribed to No limit games (I haven't to my knowledge) and am being charged £2.99/wk.  Spoke to O2 who confirmed I am being charged and they say they can't stop this I have to send a text to unsubscribe (even though I didn't subscribe in the first place!).  When I have tried to send this text a warning comes up saying I will be charged for sending the text.  What on earth do I do and why can't O2 stop unautorised payments from my account?

[Cleoriff · Accepted solution]

Hi @Anonymous Have a look at this thread from our knowledge base...it tells you everything you need to know

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

By the way do not try to unsubscribe. All that does it lets the scammers know yours is an active number

[MI5]

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@Anonymous wrote:

What on earth do I do and why can't O2 stop unautorised payments from my account?

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You need to contact the company yourself and stop the payments - it's nothing to do with o2, they just bill you for what you spend.

[Curr946]

I'm sure I read somewhere the networks had offer help with stopping charges.

[jonsie]

Presumably you are getting texts from a short code number. Put that number into the following site and you should find contact details :

http://www.phonepayplus.org.uk/

Not sure if this is the same one :

http://support.community.nolimitsgames.com/6-sg-terms/

Complaints/Disputes

16.1 Should You have an enquiry or have a dispute/complaint about the Service, you can contact us:

By phone:	0800 130 1530
By email:	help-sg@nolimitsgames.com
By mail:	Attn: Customer Service Care Convey Global Pte Ltd 10 Anson Road #35-06A, International Plaza Singapore 079903

[jonsie]

It's also more than likely that you inadvertently signed up be merely clicking on a website link (facebook is the source of many scams)