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No Internet since I renewed my contract

Anonymous
Not applicable

I've renewed my contract and received my new sim today, since renewing my contract I haven't been able to connect to the internet. Which I thought would rectify itself once I installed the new sim, no such luck!

Tried going through the 4G set up but everytime it gets to were I enter my phone make and model this is what comes up

 

#page("/_pages/template-standalone.page.template.vm", "root-500", { "pageTitle": "O2 - Error 500", "pageDescription": "", "pageKeywords": "", "header-xxl": "/error/500/desktop-fragments/headerErrorXXL.module.vm", "label-xxl-1": "/error/500/desktop-fragments/labelXXL-1.module.vm", "promo-s-short-1": "/error/500/desktop-fragments/promoSshort-1.module.vm", "promo-s-short-2": "/error/500/desktop-fragments/promoSshort-2.module.vm", "promo-s-short-3": "/error/500/desktop-fragments/promoSshort-3.module.vm" })

 

 

Message 1 of 15
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Anonymous
Not applicable

was abit iffy about pressing the reset settings as wasn't sure what it would do 

Message 11 of 15
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MI5
Level 94: Supreme
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Registered:
You forgot to tell us it was an iPhone wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 15
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Cleoriff
Level 94: Supreme
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Registered:

@MI5 wrote:
You forgot to tell us it was an iPhone wink

Fortunately that geeksquad link included them all (Although I thought I had posted Android) LOL

Veritas Numquam Perit

Girl in a jacket
Message 13 of 15
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jonsie
Level 94: Supreme
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Anonymous
Not applicable
Glad to hear it's sorted @Anonymous ! Let us know if you have any other questions!
Message 15 of 15
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