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Mariobart · ‎22-07-2020

I am in Barcelona since yesterday and data is not working. Call and text are fine.
Someone can help?
Thank you

MI5 · ‎22-07-2020

If using an iPhone, change your data apn to "mobile.o2.co.uk"

If any other phone, manually search for a different network and reboot your phone.

If still not working, contact customer service. Numbers to try here Guide: Coronavirus Community Help and Support or here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-07-2020

@Mariobart

If using an iPhone, change your data apn to "mobile.o2.co.uk"

If any other phone, manually search for a different network and reboot your phone.

If still not working, contact customer service. Numbers to try here Guide: Coronavirus Community Help and Support or here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎23-07-2020

Hey @Mariobart just checking if this worked and you are back on track?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Mariobart · ‎30-07-2020

Thank you all work fine now

MI5 · ‎30-07-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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