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No Data after Port In

MiguelViana7
Level 1: Joiner
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Hi there, I've recently ported over to O2 on Friday the 10th, my number has ported successfully, I have calls and texts but no data. My phone says it's connected to 4G data but has an exclamation mark next to it.

 

I've rebooted the device more times than I can think, I've reset APNs, network settings, I've removed the SIM, enabled and disabled Flight Mode, I've tried it on a different phone, nada.

 

When I go to MyO2 it says "This information is not available at this time", customer service also say that when they try to check my data allowance that it states that an ERROR has occurred.

 

I have spoken to CS 6 times in the last 3 days, called twice and still no luck, they keep saying that a network form is being requested and that it will take effect within 4 hours every time I get in touch and nothing seems to happen.

 

I'm at my wits' end with this. Please help.

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Kimm
Level 1: Joiner
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Hi @O2Emma it has been fixed by redownloading the esim. Thanks anyway

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pgn
Level 77: Grand Master
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Thanks for confirming the repiar, @Kimm 👍

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