No Code for Headphone

[Disgruntled11]

Anyone else had a luck getting a code out of O2 for headphones promised with their new phone purchase. Waited the 60 days, no text. Speak to someone, told 3 days, wait 7 days, no text. Speak to someone, told 24 hour priority, wait 7 days, no text. 

Is this real or are O2 falsely advertising products to tie you into contracts with no way out? 

[jonsie]

It's real enough but like all O2 promotions things are never simple

You  have to persevere with customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Oxonian]

@Disgruntled11 

Given your attempts to resolve this matter, I would consider making a complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf