No Calls or texts since port!!

[Anonymous]

Hi,

I have recently moved over from Vodafone and think I've ended up with half a port, I can make calls but not receive and neither can I receive texts.

Can someone help? This is so frustrating!!

walshy

[MI5 · Accepted solution]

Only cs can help you @Anonymous 

They willl need to request the port files again if it's been over 24 hours since your port.

http://www.o2.co.uk/contactus

[Anonymous]

Thanks MI5...CS are onto it but the port team are taking aaages to get back them so they can update me....so annoying....they have told me they will hear back tomorrow.

Is this common? 

[MI5]

Not common like every other port but possibly 1 in 50.

[Anonymous]

Oh jeez...fairly common then.

What is strange is that I never received a text from O2 to say the port was fully complete, but it should have been done fully by now as it was last Weds / Thurs I gave them my PAC code.

[MI5]

You don't usually get a text to say it's completed.
You know it's started when your old sim goes offline and it completes by 24 hours later (but usually quicker)
I assume you have rebooted the phone since?

[Anonymous]

Rebooted, restored..tried everything. I have an iPhone and it shows my correct number in the settings, but my line is dead when you try and call it. But I can make calls. Very odd. Get no texts either, just iMessages.

[MI5]

Yeah, sounds like it didn't complete properly - give cs a call and they will escalate it for you.

[Anonymous]

Thanks for your help!!

[Anonymous]

Well I have to say O2 are nothing short of a disgrace....and I shall be cancelling my account tomorrow morning.

Each time I call I get the same " I will complete the necessary paperwork blah blah blah and they will respond within 24hrs".

I did get a call from their Tech dept  yesterday afternoon to say they are trying to sort it...but I'm not being updated and still doesn't work. I am so p*ssed off, how can they not rectify this immediately?? It's what they do, they provide a mobile network so surely when a customer cannot receive calls etc after a port, it should be a quick fix...

One would have thought they'd have gone back to Voda and asked for the port data again. Clearly they have muppets working for them.