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No 5 Connection for 4 days now!

Ricardo01
Level 1: Joiner
  • 1 Posts
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Hi There, 
I hope someone can help me. I have lost my 5G connection after international call. I have paid the outstanding amount last Friday and have spoken to several staff of yours that my 5G will resume after 20 minutes to 24 hours. It’s been more than 4 days and until now I do not have 5G connection. Thanks for your help. 

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MI5
Level 94: Supreme
  • 124084 Posts
  • 612 Topics
  • 20167 Solutions
Registered:

@Ricardo01 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124084 Posts
  • 612 Topics
  • 20167 Solutions
Registered:

@Ricardo01 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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