Solved: Re: No 3G/Data/Calls/Messages 03/10/2013

Anonymous · ‎03-10-2013

Hi all!

I have an iPhone 5. Could anyone help please? This started happening at roughly 12.30pm.

Suddenly, there was no "o", "E" or "3G" symbol on my phone although it does display a normal bar strength of normal signal.

However, I cannot make calls - it says "Call failed" straight away. I cannot access the internet at all. I cannot send or receive texts at all!!!

Could anyone help please?

Thanks

MI5 · ‎03-10-2013

Engineers are on it now... Updates will be posted when they become available......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-10-2013

Start Fixed Details Status

Oct 3, 2013

10:45 am

We've got some problems with our phone service right now. Some phone numbers might not be working at all. Those numbers could be anywhere in the UK or abroad.

Ongoing

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-10-2013

Any idea how long it will take to fix? Causing some right issues over here!! 😞

MI5 · ‎03-10-2013

Engineers are on it now... Updates will be posted when they become available......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎03-10-2013

They will never give a time to fix, they're working on it is all you can get.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎03-10-2013

It's not just the phone service you have issues with - I have no data services at all since about 12:30!!!

MI5 · ‎03-10-2013

@Anonymous wrote:
It's not just the phone service you have issues with - I have no data services at all since about 12:30!!!

Yes, O2 are aware of the issue, thanks....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-10-2013

@MI5 wrote:
Unexpected Issues
Planned maintenance
Start Fixed Details Status
Oct 3, 2013

10:45 am

We've got some problems with our phone service right now. Some phone numbers might not be working at all. Those numbers could be anywhere in the UK or abroad.

Ongoing

I checked coverage checker at about 11am and no way was that message there then.

Anonymous · ‎03-10-2013

Yeah, same here no data at all since 12.30.

But even been able to make a phone call, or even check snapchat!

Anonymous · ‎03-10-2013

Yeah, that message was not there about 2 hours ago either

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