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Nightmare trying to port in

ic21
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I transferred over to O2 from early Jan - it’s been 3 weeks but still can’t port my number in. Utter nightmare!

 

I’ve called the customer service multiple times and getting conflicting messages every time. Latest call most unhelpful - they only say there is a technical problem but could not explain what that is. Endless time wasted on phone call with most unhelpful customer agents only to be told all I can do is wait, and someone would call me once it is resolved. I don’t need anyone to call me if it’s resolved - I need someone to call me now to let me know what’s being done and how this will be resolved!

 

Hoping someone from O2 team would see this desperate cry for help. 

 

@Dave-O2  

Message 1 of 15
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ic21
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Thanks Dave I've messaged you all the details and really hope you can help.

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ic21
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I'm really sorry to hear this and that's the last thing I want to happen on me - totally agree on no amount of chasing would make things go faster which is utterly frustrating. I've also raised a formal complaint but no one is getting back to me despite the 7-day pledge to reply. 

Message 12 of 15
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Oxonian
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Our understanding @ic21 is that it is taking O2 up to eight weeks to investigate and respond to formal complaints. 👍 

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ic21
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Nightmare continues as my PAC code finally expired - and despite repeated reminders I sent to all the teams (customer service, social media, etc) which all seem to have fallen on death years - O2 drags on, procrastinates, delays and delays until my PAC code expires and I need to request a new one. Shambles.

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Oxonian
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@ic21 wrote:

Nightmare continues as my PAC code finally expired - and despite repeated reminders I sent to all the teams (customer service, social media, etc) which all seem to have fallen on death years - O2 drags on, procrastinates, delays and delays until my PAC code expires and I need to request a new one. Shambles.


 

At the moment @ic21, when things go wrong on O2 it can be a nightmare to get them put right. 

Be persistent and good luck. 👍 

Message 15 of 15
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