Nightmare o2 app old number

[Disappointedcli]

There is no new mobile number on sim package, not possible to check what is the number text to 2020 not working, live chat doesn’t exist. It says check in o2 app but when I log it says I don’t have access to o2 app!!

[abusive language removed] Really I will need to go to o2 salon to check what is my number🙄

[Disappointedcli]

[abusive language removed] I can’t keep old number. What a joke is this.

[Cleoriff]

Hi @Disappointedcli 

Have you tried doing a sim swap (from your OLD sim) Guide: Sim Swap: a mini guide 2017 update 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or the sales team on 0800 081 0255

[Disappointedcli · Accepted solution]

I had to go to  shop to solve it 🙄

[Disappointedcli]

I was in the shop to keep my old number they said it’s sorted and now I lost my old number wtf!?!?