Next day delivery didn't arrive

[Teeny]

I ordered my upgrade yesterday at 4pm and received an email to confirm the phone was on its way with next day delivery and would arrive between 8am and 10pm on 31/05. The phone did not arrive and the UK Mail tracking number is invalid... has anyone else experienced this? If so, what was the outcome?

[Cleoriff · Accepted solution]

Hi @Teeny

You need to ring customer services first thing in the morning. Until you receive the phone it's their responsibility to ensure you receive it. Call between 8-8.30am

https://www.o2.co.uk/contactus

Welcome to the forum by the way

[Teeny]

Hey @Cleoriff Thank you for your reply. I will get onto them first thing in the morning and will let you know what happens. I never upgrade online, normally instore to save any messing about.. wish I had done that now 😞

[Cleoriff]

@Teeny

Instore would always be our recommendation as well. Online seems more convenient but generally poses more problems.

At least going instore you can usually get the phone you want and walk out with it there and then.

Best of luck romorrow

[EmilieT]

Welcome to the forum @Teeny  Let us know how you get on with this today, hopefully it'll all get sorted very quickly!

[Teeny]

Hey, so this morning was crazy busy and i didnt get a chance to ring but the phone arrived at 12.30 😁😁 so all good with that! Thanks again

[EmilieT]

That's great news @Teeny, just in time for the weekend! Let us know how you like it 

[Cleoriff]

Good news @Teeny

@MightySquirrelPleased I could help. Hope you get it soon..:smileywink:

[Uchennaoparanoz]

I ordered a new phone and its been 5 working days and i still haven't gotten the phone.