@Anonymous wrote:
@Anonymous wrote:
Please do NOT follow the advice to reverse the direct debit. Rightly or wrongly all that will happen is that o2 may end up restricting your service and causing you more hassle.
If O2 are in the habbit of abusing the Direct Debit scheme, then affected customers should complain in writing to their bank, and BACS payment schemes LTD who run the UK direct debit scheme.
Ignoring a problem doesn't make it go away.
The direct debit guarantee is a key part of the service. To suggest that consumers just give up that right to have payments reversed is rediculous.
If customers do not use the Direct Debit guarantee because they feel threatened by the risk of restricted service and hassle from O2, they might want ask a lawyer to explain the legal term coercion.
So they should ask a lawyer? Using what? Their o2 mobile that has been restricted because a direct debit was reversed and o2's computers restrict the service?
The advice given by my post is intended to reduce the risk. Better to reduce the risk than have another o2 customer on here distressed because o2 have screwed up again. O2 screw up naturally, they don't need help.
We try to HELP people self help on here. Not get involved with lawyers because quite frankly that piece of "guidance" is about as helpful as a chocolate fireguard to most users.
