Nexgen Ltd

[TrishaA]

I'm victim of a scam, Nexgen Ltd have billed me through my phone bill 8 X £4.50 for games I haven't had or signed up for, never imagined a company could just bill you for a service or good you'd not ordered or accessed. Even more shocked this could be done via my phone bill. O2 told me to text STOP to 64055 and email contact@nexgenmobi.com to try and retrieve my money. 

[MI5]

Yeah must be close?

[jonsie]

I had May 11th in mind?

[MI5]

Can't find the thread now but I know someone who will

[Cleoriff]

@MI5 @jonsie 

It's here, in a guide written by @Chris_K 

https://community.o2.co.uk/t5/Welcome-News/Charge-to-Mobile-amp-Premium-SMS-A-Community-Guide/m-p/12...

"In addition to our two-step customer confirmation process which we already have in place, we have recently introduced an extra layer of protection for our customers in the form of a PIN that is sent to your device, or a text which you need to respond to before any purchase is processed. This will be required any time you purchase a Charge to Mobile service accessed through an online banner or advert. All our partners must implement this payment approval mechanism by 11th May 2019."

[jonsie]

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@Cleoriff wrote:

@MI5 @jonsie 

It's here, in a guide written by @Chris_K 

https://community.o2.co.uk/t5/Welcome-News/Charge-to-Mobile-amp-Premium-SMS-A-Community-Guide/m-p/12...

"In addition to our two-step customer confirmation process which we already have in place, we have recently introduced an extra layer of protection for our customers in the form of a PIN that is sent to your device, or a text which you need to respond to before any purchase is processed. This will be required any time you purchase a Charge to Mobile service accessed through an online banner or advert. All our partners must implement this payment approval mechanism by 11th May 2019."

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There we go. Thanks @Cleoriff as I thought it was the 11th. So after this month we should see a lot less of these posts.

[MI5]

Hmmmm, still seeing these and it's past the 11th ?

[Cleoriff]

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@MI5 wrote:
Hmmmm, still seeing these and it's past the 11th ?

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Are we seeing new ones though @MI5 ? Or those saying 'Ive just noticed blah blah has been taking xxx out of my account for months'. I just thought they would slow down from May 11th?

[MI5]

Yeah true but we don't know the answer to that.
Certainly shouldn't be any news ones after the 11th IF the process is working correctly......

[Cleoriff]

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@MI5 wrote:
Yeah true but we don't know the answer to that.
Certainly shouldn't be any news ones after the 11th IF the process is working correctly......

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100% with you on that, so it's a waiting game now.

[MI5]

Why is my auto correct so **** !