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New upgrade

Anonymous
Not applicable
I've upgraded online my phones here do I need to finish paying my old contract before my new phone activates or do I need to ring up
Message 1 of 11
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Anonymous
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I would go into the shop and get sorted out there.

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Message 11 of 11
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perksie
Level 69: Guiding Light
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Registered:

No, you just move your sim to the new phone or get one from an O2 shop as if it's a different size they sort out a sim swap for you.

 

Your old contract is cancelled by the new one.

 

Which models are the old and new phones?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 11
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Anonymous
Not applicable
Galaxy s2 & s4
Message 3 of 11
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perksie
Level 69: Guiding Light
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Registered:

The S2 has a standard sim, you will need a micro-sim either call O2 for one or go into an O2 shop and they'll sort you out straightaway.

 

If you get one through the post use the sim swap page here:

 

http://swapmysim.o2.co.uk/

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 4 of 11
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Anonymous
Not applicable
Yeah I've got the micro sim with the phone I've put it in so I'll need too get a sim swap can I do it over the phone or do I need to go to a o2 shop?
Message 5 of 11
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perksie
Level 69: Guiding Light
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Registered:

You can do it here:

 

http://swapmysim.o2.co.uk/

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 6 of 11
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Anonymous
Not applicable
When requesting the code does it send it to the old or new sim?
Message 7 of 11
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jonsie
Level 94: Supreme
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Registered:

It goes to the old sim as far as I can remember.

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Message 8 of 11
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Anonymous
Not applicable
Take into consideration that it can take from a couple of hours to 24hrs + for the Network and Data Services to fully return.

Enjoy your new toy.
Message 9 of 11
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Anonymous
Not applicable
I have no phone 2 put the old sim into so can I ring up & get it swapped or do I need 2 go into a shop?
Message 10 of 11
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