Re: New upgrade

sam1985 · ‎17-05-2020

I have recently purchased a new ipad. It is all set up. However when out of wifi range my 4G is not working. I have spoken to someone and they say all seems fine but to contact yourselves.

MI5 · ‎17-05-2020

@sam1985

Look in Settings >Mobile data and ensure it is on. Then scroll down and turn of for each individual app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

sam1985 · ‎17-05-2020

No difference made

MI5 · ‎17-05-2020

@sam1985

Next would be to reset your network settings.

If that doesn't work, it's possible that 4g isn't enabled on your account.

Check by selecting 3g in network settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

sam1985 · ‎17-05-2020

Only offering 4g. Its the newest ipad just recently realeased

jonsie · ‎17-05-2020

Change the APN to

mobile.o2.co.uk

If that works you need idata connecting by calling customer service

Guide: Coronavirus Community Help and Support

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎17-05-2020

@sam1985

You'll need to call customer service then as it sounds like it's not provisioned on your account.

Guide: Coronavirus Community Help and Support

The number ending in 4005 is the best one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎19-05-2020

Did you speak to customer services about this one @sam1985 and if so what was the result?

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