New upgrade not delivered

[Anonymous]

Hi I ordered an early upgrade and paid £10 for same day delivery but it’s not arrived I have a tracking number from uk mail and they’re saying it’s an unsuccessful delivery but no one has came to my door and I don’t have a calling card I can’t get through to speak to anyone from uk mail and o2 aren’t very helpful either, i didn’t have an email from o2 to say it was dispatched all I got was a text from UK mail giving me my tracking number anyone give me any advice on this?

[Anonymous]

Hi @Anonymous you need to contact o2 as it’s their responsibility to get it to UKMail then the couriers responsible to delivering it to you. O2 will hopefully refund you the delivery fee

[Anonymous]

I have been on the phone to o2 all day and one of their customers advisors said he’d give me a ring back which he never did apparently he couldn’t get through to UK mail?

[Anonymous · Accepted solution]

@Anonymous O2 will never call you back. You will have to keep chasing them. If you don’t get a resolution then you can complain here. Resolver gets quicker results 

http://www.o2.co.uk/how-to-complain.

https://www.resolver.co.uk/companies/o2-complaints

[Cleoriff]

@AnonymousBest time to call customer services is between 8-8.30am in the morning. They rarely ring you back. Call them tomorrow. They have to chase up this order for you. Don't be fobbed off...

[Anonymous]

Thankyou I will try again tomorrow morning

[Cleoriff]

Best of luck @Anonymous

[Marjo]

Good morning @Anonymous! Please let us know how it went and if you got more information about your order?