New to O2 and my phone number hasn’t switched
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on 04-12-2020 07:34
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on 04-12-2020 08:00
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on 04-12-2020 08:11
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on 04-12-2020 08:11
You may have to send the form again https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
You will get a text back with a changeover date if accepted by O2.
Alternatively, you could try to call O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 04-12-2020 08:58
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on 04-12-2020 08:58