on 29-04-2018 12:18
on 29-04-2018 12:26
on 29-04-2018 12:26
@tomwit24You need to contact customer services asap https://www.o2.co.uk/contactus
Veritas Numquam Perit
on 29-04-2018 12:20
on 29-04-2018 12:26
on 29-04-2018 12:26
@tomwit24You need to contact customer services asap https://www.o2.co.uk/contactus
Veritas Numquam Perit
on 29-04-2018 12:26
on 29-04-2018 12:26
29-04-2018 12:27 - edited 29-04-2018 12:29
29-04-2018 12:27 - edited 29-04-2018 12:29
I'm not sure it can be changed at this point as you have had confirmation, but at least CS will be able to advise you....
Going to your old address will be very tricky as obviously someone else lives there now...
Veritas Numquam Perit
29-04-2018 13:03 - edited 29-04-2018 13:07
29-04-2018 13:03 - edited 29-04-2018 13:07
Is this just for a new sim ? Or complete new handset ? Or just swapping tariff ?
on 29-04-2018 13:03
on 29-04-2018 13:03
The couriers may just change delivery. It has been known before but you need to go through customer service initially
29-04-2018 13:43 - edited 29-04-2018 13:48
@jonsie wrote:The couriers may just change delivery. It has been known before but you need to go through customer service initially
If it's DPD for hardware and you have a tracking number and even better a text then you may be able to change address directly with them. Not sure who else O2 uses but ability to change address (or not) with courier depends entirely on which is being used.
If it's Royal Mail for a new SIM and it's already been sent then there is no way of stopping it in the short term (long term you can set up a mail forwarding service)
If it's just a tarrif change keeping the same sim, it's unlikely anything will be sent at all.
on 02-05-2018 15:59
on 02-05-2018 15:59
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