Solved: Re: New sime

Lkendo · ‎09-02-2021

Hi I recently upgraded to a new tarrif. I rang customer services got a pac code and asked that they transfer my old number to my new sim. They told me to wait a few days then to insert the new sim on Monday (yesterday). I inserted it today but it appears to have no provider, I can’t make calls or send texts?? Please help.

MI5 · ‎09-02-2021

@Lkendo

You don't use a pac for this if your old tariff was also on O2.

Your upgrade is applied automatically to your account, so your old sim now has the new tariff on it.

If you wish to change sim cards, to get 5g, for example, you just do a sim swap from your old sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎09-02-2021

@Lkendo

You don't use a pac for this if your old tariff was also on O2.

Your upgrade is applied automatically to your account, so your old sim now has the new tariff on it.

If you wish to change sim cards, to get 5g, for example, you just do a sim swap from your old sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

New sime

I log in and told I have no products

Bill increase

E Sim and physical Sim

Bill

Bank details