New sim

[Ry]

My phone keeps saying no sim card has done this since saturday afternoon, my bill is upto date! I have been told theirs no reason or blocks to my sim, a new sim card was sent to my address on Monday, said it would take 2-3 days and I still hahent received it.
I have not been able to use my phone to make outgoing calls messages or recieve, and I am trying to run a business? This needs to be sorted today? Can someone please help? I have been to carphone warehouse and spoken to yourselfs now on 3 occasions with no joy, this is not how expect a company like yours to treat someone who has been using your network for so many years!! Thank you Ryan

[MI5 · Accepted solution]

@Ry 

You're just talking to customers here, not O2 .

Contact details here Guide: How to find help & contact O2 

Have you considered a possible phone fault rather than SIM card?

[TallTrees]

Hello @Ry 

This is an o2 customer forum and welcome   

Good advice from our member MI5 ~ you need to consider other possibilities too.

Good Luck hope all is sorted for you soon.

[Marjo]

Hi @Ry  sorry to hear you were having trouble with your SIM last week. Did you manage to get this sorted with customer service since you last posted?