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New sim

SJP2
Level 1: Joiner
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I have just received my new phone but have no sim yet. I have asked for a new one and also want to change the number. When I asked for a new one does this mean I will also get sent a new number 

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Cleoriff
Level 94: Supreme
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Hi @SJP2 

The new sim will normally be blank. You do a sim swap Guide: Sim Swap: a mini guide 2017 update  and then ask for a new number. Now that's the normal procedure but they may have given a new number which you can check when you get the sim. Or contact O2 using any number in this guide Guide: Coronavirus Community Help and Support 

Or use social media...

 Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 126174 Posts
  • 832 Topics
  • 7552 Solutions
Registered:

Hi @SJP2 

The new sim will normally be blank. You do a sim swap Guide: Sim Swap: a mini guide 2017 update  and then ask for a new number. Now that's the normal procedure but they may have given a new number which you can check when you get the sim. Or contact O2 using any number in this guide Guide: Coronavirus Community Help and Support 

Or use social media...

 Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

 

Veritas Numquam Perit

Girl in a jacket
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