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Level 1: Joiner
Posts: 5
Registered: ‎25-08-2019

New sim

Hi I need help with my new sim I got today I called and gave them sim number of my new phone and sim to activate it . Well my old phone went of sp got no network and my new phone isn't working still and I cannot call 02 as got no network
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Posts: 80,692
Topics: 574
Solutions: 3,896
Registered: ‎04-01-2009

Re: New sim

Keep rebooting your phone every 15 minutes @Newtm 

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

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Level 1: Joiner
Posts: 5
Registered: ‎25-08-2019

Re: New sim

Hi OK I've reset it and its still saying the number is not invaild