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New sim

Newtm
Level 1: Joiner
  • 5 Posts
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Hi I need help with my new sim I got today I called and gave them sim number of my new phone and sim to activate it . Well my old phone went of sp got no network and my new phone isn't working still and I cannot call 02 as got no network
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jonsie
Level 94: Supreme
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Keep rebooting your phone every 15 minutes @Newtm 

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

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Newtm
Level 1: Joiner
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Hi OK I've reset it and its still saying the number is not invaild
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