New sim

[Kate2]

Hello I lost my sim card on hollidays is it posible to get new one with old number? Thank you.

[Cleoriff · Accepted solution]

Hi @Kate2

You must follow the procedure here for lost and stolen

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Only then will you be issued with a new sim when O2 have barred your old one

Best of luck

[Kate2]

Thanks but I don't loose my phone it's only a sim card.

[MI5]

Probably too late to bar anything now so just go to your local O2 shop and take ID to prove who you are and they will issue you with a new SIM with your number and tariff on it.

[Cleoriff]

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@Kate2 wrote:
Thanks but I don't loose my phone it's only a sim card.

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I am well aware of that @Kate2. The process is the same however, whether you lose your sim or your phone. It can still be picked up and used by other people. You would be liable for any charges if the sim was used fraudulently.

So please follow the advice given.

[jonsie]

Just make sure though @Kate2 that you stress your phone has not been lost because we have seen on here that customer service can make the mistake of barring both phone and sim card.