cancel
Showing results for 
Search instead for 
Did you mean: 

New sim

Kate2
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hello I lost my sim card on hollidays is it posible to get new one with old number? Thank you.
Message 1 of 6
1,263 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122363 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Kate2

You must follow the procedure here for lost and stolen

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Only then will you be issued with a new sim when O2 have barred your old one

Best of luck

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 6
1,257 Views
5 REPLIES 5

Cleoriff
Level 94: Supreme
  • 122363 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Kate2

You must follow the procedure here for lost and stolen

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Only then will you be issued with a new sim when O2 have barred your old one

Best of luck

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
1,258 Views

Kate2
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks but I don't loose my phone it's only a sim card.
Message 3 of 6
1,253 Views

MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Probably too late to bar anything now so just go to your local O2 shop and take ID to prove who you are and they will issue you with a new SIM with your number and tariff on it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
1,242 Views

Cleoriff
Level 94: Supreme
  • 122363 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Kate2 wrote:
Thanks but I don't loose my phone it's only a sim card.


I am well aware of that @Kate2. The process is the same however, whether you lose your sim or your phone. It can still be picked up and used by other people. You would be liable for any charges if the sim was used fraudulently.

So please follow the advice given.

Veritas Numquam Perit

Girl in a jacket
Message 5 of 6
1,209 Views

jonsie
Level 94: Supreme
  • 92919 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Just make sure though @Kate2 that you stress your phone has not been lost because we have seen on here that customer service can make the mistake of barring both phone and sim card.

Message 6 of 6
1,197 Views