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Level 1: Joiner
Posts: 2
Registered: ‎16-12-2018
Accepted Solution

New sim

Hello I lost my sim card on hollidays is it posible to get new one with old number? Thank you.
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Posts: 72,672
Topics: 685
Registered: ‎14-01-2013

Re: New sim

Hi @Kate2

You must follow the procedure here for lost and stolen

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Only then will you be issued with a new sim when O2 have barred your old one

Best of luck

*The Game Is On*


Level 1: Joiner
Posts: 2
Registered: ‎16-12-2018

Re: New sim

Thanks but I don't loose my phone it's only a sim card.
Posts: 88,210
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: New sim

Probably too late to bar anything now so just go to your local O2 shop and take ID to prove who you are and they will issue you with a new SIM with your number and tariff on it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 72,672
Topics: 685
Registered: ‎14-01-2013

Re: New sim

[ Edited ]

@Kate2 wrote:
Thanks but I don't loose my phone it's only a sim card.


I am well aware of that @Kate2. The process is the same however, whether you lose your sim or your phone. It can still be picked up and used by other people. You would be liable for any charges if the sim was used fraudulently.

So please follow the advice given.

*The Game Is On*


Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: New sim

Just make sure though @Kate2 that you stress your phone has not been lost because we have seen on here that customer service can make the mistake of barring both phone and sim card.