Solved: New sim saying "Emergency Calls Only"

Eagleshamcraig · ‎27-07-2022

Hi all, just switched from EE. Been using the phone for a day and a half with no issues. Suddenly this morning it's not connecting to network despite having a full 4 bars signal. Could this be because my old number should be transferring across today? I've tried restarting the phone with no luck.

TallTrees · ‎27-07-2022

Hello @Eagleshamcraig

Welcome to the o2 Community.

I would say that it was that as the new sim stops working and transfer takes place.

It happened to me that way.

It takes 24 hrs or so to complete and you do need to keep turning your phone on and off.

HAPPINESS IS BEE SHAPED

View solution in original post

TallTrees · ‎27-07-2022

Hello @Eagleshamcraig

Welcome to the o2 Community.

I would say that it was that as the new sim stops working and transfer takes place.

It happened to me that way.

It takes 24 hrs or so to complete and you do need to keep turning your phone on and off.

HAPPINESS IS BEE SHAPED

Martin-O2 · ‎27-07-2022

Hey @Eagleshamcraig, just wanted to check if your phone is now working or are you still having issues?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Eagleshamcraig · ‎27-07-2022

Sorry I've only just seen the replies. Yes, phone started working again earlier this afternoon thankfully

TallTrees · ‎02-08-2022

Good and happy to help @Eagleshamcraig

HAPPINESS IS BEE SHAPED

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