on 11-04-2020 08:04
11-04-2020 08:10 - edited 11-04-2020 08:11
11-04-2020 08:10 - edited 11-04-2020 08:11
Sounds like a call to O2 is in order:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
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You can try calling O2 using Skype on 0800 032 1402
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Best time to try to get through is 8:15ish AM, @Dave6, about now 👍
Good luck.
on 11-04-2020 08:11
@Dave6 Due to the current crisis, sim swaps are taking ages to change over
https://www.o2.co.uk/help/network-coverage-and-international/5G-setup
If you still have your old sim and it works in your S20, I would continue to use that one for now
Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
on 11-04-2020 08:13