cancel
Showing results for 
Search instead for 
Did you mean: 

New sim not provisioned

Dave6
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi
I bought the new s20 and received it through the post on Thursday. All set up went fine bar my new 5g sim. It won't register or swap from my old sim. I've tried switching on and off reinserted sim, nothing. Anyone any ideas?
Message 1 of 4
332 Views
3 REPLIES 3

pgn
Level 74: Whizz kid
  • 35218 Posts
  • 224 Topics
  • 1558 Solutions
Registered:

Sounds like a call to O2 is in order:

 

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
---
You can try calling O2 using Skype on 0800 032 1402

 

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

 

Best time to try to get through is 8:15ish AM, @Dave6,  about now 👍

 

Good luck. 

Message 2 of 4
328 Views

Cleoriff
Level 94: Supreme
  • 122366 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Dave6  Due to the current crisis, sim swaps are taking ages to change over

https://www.o2.co.uk/help/network-coverage-and-international/5G-setup 

If you still have your old sim and it works in your S20, I would continue to use that one for now

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 4
327 Views

Dave6
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I thought that might be the case. Thanks for reply
Message 4 of 4
323 Views