New sim not provisioned

[Dave6]

Hi
I bought the new s20 and received it through the post on Thursday. All set up went fine bar my new 5g sim. It won't register or swap from my old sim. I've tried switching on and off reinserted sim, nothing. Anyone any ideas?

[pgn]

Sounds like a call to O2 is in order:

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
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You can try calling O2 using Skype on 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Best time to try to get through is 8:15ish AM, @Dave6,  about now 👍

Good luck. 

[Cleoriff]

@Dave6  Due to the current crisis, sim swaps are taking ages to change over

https://www.o2.co.uk/help/network-coverage-and-international/5G-setup 

If you still have your old sim and it works in your S20, I would continue to use that one for now

Guide: Coronavirus Community Help and Support 

[Dave6]

I thought that might be the case. Thanks for reply