Pop in store with photo ID @JordanP
Or use Skype to call O2 Guide: A Guide to Skype
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this also.
Thanks
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