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New sim card

Irene8
Level 1: Joiner
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Just had my new Nokia G10 arrive. Can anyone tell me if my new SIM card will come by royal mail

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Bambino
Level 77: Grand Master
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@Irene8 A new sim should have been included. You can still use your old sim in the interim, and call customer service to request a new sim: Guide: Coronavirus Community Help and Support 

Once you receive your new sim you will have to do a sim swap: SIM Swap: a mini guide (incl eSim) - O2 Community

Alternatively, if you have an O2 store near you, call in and they will provide a new sim with your details on it. Be sure to bring identification with you.

I DO NOT WORK FOR O2



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Bambino
Level 77: Grand Master
  • 19584 Posts
  • 956 Topics
  • 2708 Solutions
Registered:

@Irene8 A new sim should have been included. You can still use your old sim in the interim, and call customer service to request a new sim: Guide: Coronavirus Community Help and Support 

Once you receive your new sim you will have to do a sim swap: SIM Swap: a mini guide (incl eSim) - O2 Community

Alternatively, if you have an O2 store near you, call in and they will provide a new sim with your details on it. Be sure to bring identification with you.

I DO NOT WORK FOR O2



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