New return to store option?

[CorGre]

Just curious... when organising a return online, for an online order, its now giving the option of Posting Back or returning instore. I didnt think an online order could be returned in store. Is this a new thing? 

[jonsie]

It must be

You always had to return to where you bought it from be that store or online

If this is a new thing I doubt the stores will be aware of it....

[madasaf1sh]

@CorGre 

It must be, as not heard of that one before...  Would be nice to see o2 doing something to help customers...

@Dave-O2 can you confirm this is now an option and not just a bug in the 360 platform??

[CorGre]

Yeah thats what I always thought, if you buy online you return online and vice versa so was surprised to see that option.

[MI5]

I guess it's now viable as O2 have dumped all the franchise stores?

[Dave-O2]

Thanks for the tag @madasaf1sh and for the info @CorGre 

Let me go away and get this confirmed 😁

[garetc]

Have all the franchised stores gone now? 

[MI5]

Don't know the exact numbers @garetc but they have been bringing them back in house since 2022, so can't imagine there are many, if any, left now.

[garetc]

My local store was a franchise but recently they closed for a refurb which I assume would have coincided with it being brought back in-house. 

[MI5]

My local one did the same last year.