cancel
Showing results for 
Search instead for 
Did you mean: 

New postal address is not listed to complete an order

P4UL
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I was wondering if anyone could provide some advice in how to progress with an order when a new postal address is not appearing on the O2 system?

This address has been registered with the Royal Mail for the past three weeks and is appearing on all other websites that I’ve used which has the post code search option.

I’ve have tried to contact O2 by telephone but have been unsuccessful in getting to speak to anyone yet.
Message 1 of 9
650 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 111885 Posts
  • 800 Topics
  • 6593 Solutions
Registered:

Hi @P4UL 

Are you unable to input the address manually? If you've tried that and it doesn't work then you'll need to call O2 and explain it's a new address.

 

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 9
642 Views
8 REPLIES 8

Cleoriff
Level 94: Supreme
  • 111885 Posts
  • 800 Topics
  • 6593 Solutions
Registered:

Hi @P4UL 

Are you unable to input the address manually? If you've tried that and it doesn't work then you'll need to call O2 and explain it's a new address.

 

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
Message 2 of 9
643 Views

P4UL
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks for the advice, the manual option isn’t available unfortunately and you only can select the listed addresses.

O2 operating times must can changed due to the on going restrictions so I won’t be able to try again until Monday from 10am, but I’ll make sure to try the above instructions.

Does anyone else have any advice? Is there out of hours email or live chat?
Message 3 of 9
631 Views

P4UL
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Sorry just seen the link with the list of contact numbers, this seems to be working a charm. Thanks for the help @Cleoroff
Message 4 of 9
627 Views

MI5
Level 94: Supreme
  • 127543 Posts
  • 614 Topics
  • 22185 Solutions
Registered:

@P4UL 

I can ask 

@O2Georgina to take a look for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 9
625 Views

O2Georgina
  • 202 Posts
  • 0 Topics
  • 7 Solutions
Registered:

Hi @MI5 thanks for the tag

 

@P4UL  I will send you a private message now

signature
Message 6 of 9
619 Views

Cleoriff
Level 94: Supreme
  • 111885 Posts
  • 800 Topics
  • 6593 Solutions
Registered:

No problem @P4UL 

Hope it's sorted soon.

Veritas Numquam Perit

Girl in a jacket
Message 7 of 9
608 Views

angryjellybean
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi @O2GeorginaI am having this same problem I spent over an hour at the weekend trying to resolve this by phone but just kept getting transferred from one person to another. Is it possible to actually become an 02 customer even if your new address that everyone else recognises isn't listed by 02

Message 8 of 9
239 Views

angryjellybean
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Message 9 of 9
236 Views