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New phone

Steph12
Level 1: Joiner
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Hi. 

I purchased my new Samsung S21 5g yesterday. Its still not allowing me to make calls. Its saying my sin is not yet provisioned. Can you help. Thank you 

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MI5
Level 94: Supreme
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@Steph12 

If this is an upgrade you can use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123784 Posts
  • 611 Topics
  • 20008 Solutions
Registered:

@Steph12 

If this is an upgrade you can use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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