New phone

[Kay93]

I was told I will receive my order Monday but my order isn't available for tracking 

[Cleoriff · Accepted solution]

Hi @Kay93 

Unless you have had an email or message to say it's been dispatched then it wont be coming. Once you get the email you can track via this route https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order