New phone

KatieHoskins · ‎27-11-2020

My new upgrade u sent me doesn't work

MI5 · ‎27-11-2020

Try using your old SIM in the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

KatieHoskins · ‎27-11-2020

No the screen doesn't work phone don't even turn off or anything

MI5 · ‎27-11-2020

@KatieHoskins

You'll need to call customer service to get a replacement phone then.

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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